Get Started
What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Query support ticket status, customer info, or SLA breaches instantly.
Example
"Check current status of ticket #23481."
Memory Recall
Retrieve prior conversations or resolution notes for context.
Example
"Load past 3 tickets for customer jane.doe@example.com."
Instant Reaction
React to incoming tickets or priority escalations in real-time.
Example
"Send an internal alert when a ticket is marked as 'Urgent'."
Autonomous Routine
Summarize or classify tickets periodically based on rules.
Example
"Summarize all open support tickets daily and group by category."
Agent-Initiated Action
Create new tickets, assign agents, or post updates automatically.
Example
"Open a follow-up ticket if a customer reopens a closed request."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Slack
Real-time alerts and team collaboration
Salesforce
Synchronize customer data and support cases
Zapier
Automate workflows between Zendesk and other apps
Try It with Your Agent
Retrieve the details of ticket #12345 and update its status to 'In Progress' with a note that the support team is investigating the issue.
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Zendesk in Fastn UCL: Navigate to the Connectors section and select Zendesk, then click Connect.
2
Authenticate using your Zendesk account credentials and authorize Fastn UCL to access your support data.
3
Enable the actions “Get Ticket” and “Update Ticket” in the Actions tab to allow the AI agent to retrieve and modify tickets.
4
Use the AI Agent: Start issuing prompts to retrieve task details or set its staus through the Zendesk connector.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
