Get Started
What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Fetch live status of incidents, service requests, or change tickets.
Example
"Get all open incidents for the 'IT Support' queue."
Memory Recall
Retrieve historical incident logs or resolution timelines.
Example
"Summarize the last 10 resolved incidents for analysis."
Instant Reaction
Act on ticket updates, escalations, or SLAs nearing breach.
Example
"Alert manager if a high-priority incident is open for more than 2 hours."
Autonomous Routine
Automate daily status checks or generate ITSM dashboards.
Example
"Send morning summary of all active and resolved tickets to IT team."
Agent-Initiated Action
Automatically create or close incidents and manage approvals.
Example
"Log a new incident for reported VPN issues and assign to Tier 2."
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Slack
Real-time alerts and collaboration on incidents
Jira
Synchronize IT tickets with development tasks
Microsoft Teams
Incident notifications and chat-based updates
Try It with Your Agent
Create a high-priority incident in Servicenow for a network outage reported by multiple users and assign it to the network operations team.
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Servicenow in Fastn UCL: Navigate to the Connectors section and select Servicenow, then click Connect.
2
Authenticate using your Servicenow credentials and grant the connector permissions to read and write incidents and change requests.
3
Enable the actions “create_incident” and “update_incident” in the Actions tab to allow the AI agent to manage incidents.
4
Use the AI Agent to create orupdate an incident by issuing relevant prompts.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
