Get Started
What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Instantly retrieve user or conversation data from Intercom
Example
Fetch the last 5 messages from a VIP user
Memory Recall
Summarize prior interactions for context
Example
Summarize last month’s conversation history with customer ID 123
Instant Reaction
Trigger replies, tagging, or assignments instantly
Example
Tag this chat as "urgent" and assign to Support Lead
Autonomous Routine
Route conversations automatically based on topic
Example
Assign all billing queries to the finance team in Intercom
Agent-Initiated Action
Proactively message users via AI agents
Example
Send a follow-up to all inactive trial users
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Slack
Real-time alerts for new conversations and messages
Salesforce
Sync customer data and conversation history
Zendesk Sell
Combine sales and support workflows
Try It with Your Agent
Check Intercom for any new customer conversations about billing issues and send a helpful response with our latest pricing details.
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Intercom in Fastn UCL: Navigate to the Connectors section and select Intercom, then click Connect.
2
Authenticate with your Intercom account using OAuth to grant access to conversations and messaging.
3
Enable the “list_conversations” and “send_message” actions to allow the AI agent to read and send messages.
4
Use the AI Agent: Request actions like retrieving recent conversations or sending replies through Intercom.
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
