Get Started
What This Tool Does
Real examples of how the connector helps your AI agent take action; like sending messages, updating records, or syncing data across tools.
Real-Time Lookup
Pull ticket data or customer issues in real-time
Example
Get all open tickets for customer Acme Inc.
Memory Recall
Review historical ticket resolution or SLA breaches
Example
Summarize all escalated tickets in the last 30 days
Instant Reaction
Reply, assign, or close tickets instantly
Example
Assign ticket #6721 to Support Tier 2
Autonomous Routine
Automate ticket follow-ups or priority escalation
Example
Escalate unresolved critical tickets after 48 hours
Agent-Initiated Action
Alert support on repeat issue or customer complaint
Example
Notify account manager if user opens 3+ tickets in a week
Connect with Apps
See which platforms this connector is commonly used with to power cross-tool automation.
Slack
Real-time alerts for new and updated tickets
Zendesk Sell
Synchronize customer data and sales activities
Zapier
Automate workflows between Freshdesk and other apps
Try It with Your Agent
Create a new Freshdesk ticket for a customer reporting a login issue, set the priority to high, and assign it to the technical support team.
How to Set It Up
Quick guide to connect, authorize, and start using the tool in your Fastn UCL workspace.
1
Connect Freshdesk in Fastn UCL: Navigate to the Connectors section and select Freshdesk to connect.
2
Authenticate using your Freshdesk account credentials and authorize access to manage tickets and customer data.
3
Enable the actions “Create Ticket” and “Update Ticket” to allow the AI agent to perform support operations.
4
Use the AI Agent: Prompt with “Create a high-priority login issue ticket and assign to tech support team.”
Why Use This Tool
Understand what this connector unlocks: speed, automation, data access, or real-time actions.
